Glen Haven General Store

Reviews about Glen Haven General Store

• 1 / 5

  By John
  I want to support this place as I live right down the road but the owners are still miserable curmudgeons. Why would they even have a business dealing with the public if they seem to hate people to begin with? They were like this before the flood too. They either need to hire people that know how to have a conversation without coming off as rude and careless or maybe sell the business to someone that knows how to talk to people. Don't forget us locals are the ones that will keep you in business. They do have amazing cinnamon rolls and cheap coffee though.
  February 13, 2017
• 2 / 5

  By Mark Ewing
  The cinnamon rolls gets 5 stars, however the customer service gets less than 1 star! We visit Estes Park on a regular basis and was told about this place on a visit last fall. My parents were visiting from NC we found the general store and loved the cinnamon rolls. My parents as well as another guest in the store at the time thought the man running the cash register was somewhat on the rude side, not friendly. We enjoyed our cinnamon rolls and didn't give it any more thought. Yesterday 7/3/16 I called to see what time they closed and was told 6:00 PM and I asked if they were open on the 4th of July and the lady that answered acted like that was a stupid question and said "well yeah, we open every day" Like I was supposed to know that. I asked about ordering some of the cinnamon rolls and she said they needed a days notice for 6 or more. I went ahead and placed an order for 6 and was told it would be $18 and she asked when I would be picking them up? I told her it would be on the 4th and she wanted an exact time because she was busy... That should have been a red flag right there so I told her to go ahead with the order and we would be there before noon. We arrived at 10:10 AM and the same guy was at the cash register and there was no one customers in the store but us and he never said hi, welcome or how can he help us... I had to start the conversation and told him we were the to pick up an order that was placed yesterday and all he said was "name", I gave him my first name and he said "last" I gave it and she said you are early and she is still working on it. Another gentleman walked in and he didn't greet him either and he had to ask for a cup of coffee. About a minute later a lady that makes the cinnamon rolls said very loud and rude "he clearly said he would be here after noon and I can't stand people like that! about 5 minutes later she storms up front with a white paper bag, throws it on the counter, staples it shut, slams the stapler on the counter, lets a big sigh of breath and gave me the worst go to hell look I have ever seen...! I have never said a word to either of them except I was there to pick up and order and gave him my first and last name! I should have told her and him where they could stick the damn things and walked out! We will not be returning to visit this rude establishment again! Customer service is key and they need to find it...!
  December 26, 2016
• 5 / 5

  By Kyle C
  Absolutely love this place. The cinnamon rolls, fudge, and cherry cobbler are amazing. Yes the owners can sometimes seem like they don't want to talk but put yourself in their shoes with the flood. That road has been down for almost 3 years. The dot has never been upfront about the work. You be a small business and not know will I be able to be open and pay bills. So next time you decide to complain. Ask yourself do I know what they are going through.
  October 06, 2016
• 4 / 5

  By Ahijah Adams
  Great cinnamon rolls. Love that they survived the flood.
  August 21, 2016
• 4 / 5

  By Stephen Gilbert
  Great sandwiches, but the cinnamon rolls are the best.
  June 11, 2016